@article{oai:kansai-u.repo.nii.ac.jp:00009103,
 author = {廣田, 俊郎 and Hirota, Toshiro},
 issue = {5},
 journal = {關西大學商學論集},
 month = {Dec},
 note = {application/pdf},
 pages = {73--90},
 title = {サービス業が提供するサービス価値とサービス価値向上戦略},
 volume = {54},
 year = {2009}
}