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The roles of information and communication technology in solutions offering: The concept of JCT-enabler and value creation activities
http://hdl.handle.net/10112/11005
http://hdl.handle.net/10112/110052a1d21a1-9a69-4f2e-9212-c17d0b47820e
| 名前 / ファイル | ライセンス | アクション |
|---|---|---|
KU-1100-20130300-04.pdf (1.2 MB)
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| Item type | 紀要論文 / Departmental Bulletin Paper(1) | |||||
|---|---|---|---|---|---|---|
| 公開日 | 2017-04-21 | |||||
| タイトル | ||||||
| タイトル | The roles of information and communication technology in solutions offering: The concept of JCT-enabler and value creation activities | |||||
| 言語 | ||||||
| 言語 | eng | |||||
| 資源タイプ | ||||||
| 資源タイプ識別子 | http://purl.org/coar/resource_type/c_6501 | |||||
| 資源タイプ | departmental bulletin paper | |||||
| 著者 |
Nishioka, Kenichi
× Nishioka, Kenichi |
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| 著者別名 | ||||||
| 識別子Scheme | WEKO | |||||
| 識別子 | 17330 | |||||
| 姓名 | 西岡, 健一 | |||||
| 概要 | ||||||
| 内容記述タイプ | Other | |||||
| 内容記述 | Information and communication technology (JCT) is used in every value chain activity, including upstream procurement, internal production, downstream sales, and customer services. However, the theoretical and practical contributions of ICT to businesses have not yet been clarified. Through a literature review, this article attempts to (1) show the theoretical contributions of ICT and (2) clarify the roles of JCT in the context of a service-oriented approach under a business-to-business setting. The literature review shows that the resource-based view appropriately explains the roles of JCT. The review also indicates that JCT can be regarded as an enabler that has indirect rather than direct effects on firms'activities. Specifically, we identified four roles of JCT as an enabler in terms of offering superior value to customers. These findings contribute to both the emerging theory of service innova-tion and the management of value creation in business marketing. | |||||
| 書誌情報 |
Kansai University review of business and commerce 巻 14, p. 43-73, 発行日 2013-03 |
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| ISSN | ||||||
| 収録物識別子タイプ | ISSN | |||||
| 収録物識別子 | 13448455 | |||||
| 書誌レコードID | ||||||
| 収録物識別子タイプ | NCID | |||||
| 収録物識別子 | AA11662421 | |||||
| 著者版フラグ | ||||||
| 出版タイプ | VoR | |||||
| 出版タイプResource | http://purl.org/coar/version/c_970fb48d4fbd8a85 | |||||
| 出版者 | ||||||
| 出版者 | Faculty of Commerce, Kansai University | |||||
| 出版者（他言語） | ||||||
| 値 | 関西大学商学部 | |||||
| キーワード | ||||||
| 主題Scheme | Other | |||||
| 主題 | service innovation | |||||
| キーワード | ||||||
| 主題Scheme | Other | |||||
| 主題 | service oriented approach | |||||
| キーワード | ||||||
| 主題Scheme | Other | |||||
| 主題 | JCT | |||||
| キーワード | ||||||
| 主題Scheme | Other | |||||
| 主題 | JCT-enabler | |||||
| キーワード | ||||||
| 主題Scheme | Other | |||||
| 主題 | 関西大学 | |||||
| キーワード | ||||||
| 主題Scheme | Other | |||||
| 主題 | Kansai University | |||||
