@article{oai:kansai-u.repo.nii.ac.jp:00008737,
 author = {Hirota, Toshiro and 廣田, 俊郎},
 journal = {Kansai University review of business and commerce},
 month = {Mar},
 note = {application/pdf},
 pages = {11--26},
 title = {Strategies for Service Companies to cope with Service Characteristics},
 volume = {11},
 year = {2009}
}