@article{oai:kansai-u.repo.nii.ac.jp:00008710,
 author = {Kitagawa, Kota and Izawa, Ryo},
 issue = {4},
 journal = {關西大學經済論集},
 month = {Mar},
 note = {While dialogue is considered an ideal interaction in value co-creation theories, extant studies have not looked at how it is realized in the value co-creation process. Therefore, this paper empirically studies better ways to realize dialogue based on a framework connecting service-dominant logic and two key concepts of actor-network theory: "performativity" and "arrangement." We confirm a process under which a statement that declares the existence of dialogue reshapes business arrangements. Finally, an arrangement strongly framed by the statement better contributes to the actualization of dialogue, that is, collective reframing. We imply that if business people want to enhance the possibility of actualizing dialogue, the framing of business arrangements by investment and selection is needed. Finally, we indicate the contradictions contained within the business dialogue, as revealed in the empirical analysis and interpretation based on our framework.},
 pages = {333--358},
 title = {Advancing dialogue in service-dominant logic: Collective reframing supported by framed arrangement},
 volume = {68},
 year = {2019}
}